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Shipping & Returns

We at DUNESURFSTORE are committed to service all orders over $100 are fright free. Orders are shipped out same day or next business day, if we don’t have the stock an message will appear and you will not be able to add to cart. If you contact us we can advise you when the product return to stock.

Shipping

All products will be sent via Australia post allow 4-5 working days for wa ,SA and TAZ NSW and QLD 1 to 2 working days Australia wide.Orders under $100 are charged normal postage rates no extra handle fee applied

Shipping outside of Australia may take up to 10 working days and will be sent via basic mail non registed

if you require express and tracking please email and let us know as the cost may be slightly more

Refunds

If you chose the wrong size or If you have a faulty product you can return the item for a replacment or money back guarantee as long as it is undamaged (wrong size) or there is a reasonable reason for refund.


Returns

We do not refund if you simply change your mind but are happy to exchange or give you a store credit if the item is in exactly the same condition as it was at the time of purchase. You may return your product at any DUNESURFSTORE within 14 days from the date of purchase.For online returns you must request the return within 21 days.

Please Note: We only accept returns if the criteria below are met.

The item must be returned in exactly the same condition as you received it, in its original packaging, with all tags, unused the purchase or ship date. We will not exchange swimmer if used or have been markedexchange, refund or credit a product simply because you cannot paddle out the back, duck dive, turn and perform manuvoures, or if you simply just require more skills or ability to use the product or fail to find your dream date in the tee you just purchased.

For further information please feel free to contact us You can simply email sales@dunesinternational.com or call our store on 02 4389 4130

How to send back my return/exchange: Aust Post

Simply go to your local Australia Post outlet and the easiest and quickest way is to purchase TWO plastic express post bags. These come in 500g, 3kg and 5kg- choose which best suits your item. Write your name and return address on one of the bags, place this bag with your return item. Address the other bag with our address below, put in your item and the other self addressed express bag.

Send to: returns DUNES 4/7 Enterprise Drive Berkeley vale 2261

For larger items please ask your local Aust Post outlet for assistance

Wetsuit Returns

Within 14 days of purchase, exchanges for correct size on wetsuits are absolutely no problem as we want you to be happy from your purchase fromDUNESURFSTOREPlease make sure the suit is right before using in water we don’t give a return if you don’t like the fit after you use it .So Try the suit on first in a clean area free from dirt or pet hair. 

Warranty

Most items are covered by Manufacturer Warranty. Most warranties are for period of 90days from purchase. Please contact us for further information on your products warranty.We aim to provide you with quality products as do our manufacturers but if any problems occur and you believe you have a warranty claim contact us right away.Wetsuit 6months on materials 1 year on stitching and dose not include Zippers.

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